Order Processing
Every item from your order is carefully inspected and packed before shipment.
Orders are processed within 1–2 business days (Monday – Friday) upon payment confirmation.
Please note that orders are not processed on Sundays or public holidays.
Once your order has been shipped, a shipping confirmation with tracking number will be sent to your email.
Domestic Shipping
Receive free standard shipping with no minimum purchase. Domestic orders are shipped via Lion Parcel.
Estimated delivery time:
Medan: 1–2 business days
Outside Medan: 3–6 business days
Delivery times may vary based on the destination and courier availability.
International Shipping
Receive free express shipping with no minimum purchase. International orders are shipped via RaySpeed.
Estimated delivery time: 5–10 business days, subject to destination and custom processing.
Delivery times may vary based on the destination and courier availability.
Express Delivery (Medan)
Express delivery is available via GoSend or GrabExpress.
Estimated arrival time: Instant Delivery
1–3 hours after courier pickup
Same Day Delivery: 6–8 hours after courier pickup: Monday – Saturday, 09:00 – 15:00 WIB
Orders received outside of these operating hours will be processed on the next business day.
Delivery times may vary depending on courier availability, traffic conditions, or weather conditions.
Shipping Fees
Shipping fees are automatically calculated during checkout based on:
- Destination
- Selected shipping method
- Package weight
Product weights are listed on each product page.
Tracking & Assistance
Once your order has been shipped, a shipping confirmation with tracking number will be sent to your email.
If you need any assistance regarding your order and shipment, please contact:
WhatsApp Customer Service: +62 852 6638 8686
or E-mail: shemadeofficial@gmail.com
Thank you for choosing Shemade.